FAQ

We focus on quality canine essentials that bring comfort and convenience to both pets and their owners. Our range includes anxiety/calming treatments, automatic feeders & drinkers, grooming tools, dog clothing, feeding accessories, and healthcare products.

Consider your dog’s coat type and grooming needs. Our deshedding tools work well for heavy shedders, while grooming rakes are ideal for long-haired breeds. For general maintenance, our brushes and combs suit most coat types. Feel free to email us at [email protected] for personalized recommendations!

Yes! We offer feeders with adjustable portion sizes to accommodate everything from teacup pups to large breeds. Check individual product specifications for capacity details.

You can create an account during checkout by selecting “Create Account” after entering your email address. This allows you to track orders and save preferences for future purchases.

We process orders quickly to get tails wagging sooner! If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been dispatched.

Absolutely! During checkout, you’ll find an option to add a gift message. While we don’t currently offer physical gift wrapping, we ensure all gifts are packaged with care.

Express Tail Wags (Standard Shipping): £12.95 via DHL/FedEx (10-15 days after dispatch)

Budget-Friendly Waggs (Free Shipping): Free via EMS for orders over £50 (15-25 days after dispatch)

As a small business based in Ely, we carefully prepare each order (1-2 days processing) before dispatch. International shipping times vary by destination and carrier. Rest assured, we work with trusted partners (DHL, FedEx, EMS) to ensure safe delivery.

We ship globally except to some remote areas and parts of Asia. During checkout, simply enter your address to confirm availability. If you encounter issues, email us at [email protected].

Yes, all deliveries require signature confirmation to ensure your pet products arrive safely.

We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free transactions.

As a UK-based business, all transactions are processed in British Pounds. Your bank will convert this to your local currency, possibly with a small conversion fee.

While we don’t formally price match, we regularly review our pricing to ensure fair value for our quality products. Our focus is on providing exceptional service and carefully curated products rather than competing solely on price.

We offer a 15-day return window from delivery date for unused items in original packaging. Simply email [email protected] to initiate the process. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

We’re so sorry to hear that! Please contact us within 3 days of delivery at [email protected] with photos of the damaged item and packaging. We’ll arrange a replacement or refund immediately.

Absolutely! Email us within 15 days of delivery, and we’ll guide you through the exchange process. Availability of alternative options depends on current stock.