At Pawfect Pet Haven, we treat your privacy with the same care we’d give to our favourite chew toy – with respect, protection, and never letting it fall into the wrong paws! This policy explains how we collect, use, and safeguard your information when you visit our online store at pawfectpethaven.com.

Key Points: We only collect necessary information to process your orders and improve your shopping experience. We never sell your data to third parties. You have control over your information – just ask!

1. Information We Collect

When you shop with us, we may collect:

  • Order Information: Your name, email, shipping address, payment details (processed securely by our payment partners)
  • Account Details: If you create an account, we store your login information and order history
  • Browsing Data: Pages visited, products viewed (like those stylish dog coats you’ve been eyeing)
  • Communication Records: Emails and messages sent to our customer care team

2. How We Use Your Information

We use your data responsibly to:

  • Process and deliver your orders for those must-have pet products
  • Provide customer support when you need help (faster than a Lab responds to “walkies!”)
  • Improve our website and product offerings
  • Send order updates and (if you opt-in) occasional newsletters with pet care tips
  • Prevent fraud and keep our site secure

3. Data Sharing & Disclosure

We only share your information when absolutely necessary:

  • Payment Processors: To complete transactions (Visa, MasterCard, PayPal etc.)
  • Shipping Partners: To deliver your automatic feeders and doggy dental care products
  • Legal Requirements: If required by law (though we’d rather share dog photos than legal documents)

We never sell your data to third parties for marketing purposes.

4. Data Storage & Security

Your information is protected like a prized squeaky toy:

  • SSL encryption secures all data transmissions
  • Payment details are processed externally – we never store full card numbers
  • Regular security audits keep our systems safe
  • Data is stored in the UK and EU with GDPR-compliant partners

5. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information (we know even the best dogs make mistakes sometimes)
  • Request deletion of your data, where permitted
  • Opt-out of marketing communications
  • Restrict or object to certain processing

To exercise these rights, email us at [email protected]. We’ll respond within 30 days – slightly longer than it takes a terrier to dig up your garden, but much more productive!

6. Cookies & Tracking

Our website uses cookies – the digital kind, not the tasty ones your dog begs for:

  • Essential Cookies: Keep your shopping basket intact during checkout
  • Analytics Cookies: Help us understand how pet parents use our site
  • Marketing Cookies: Show you relevant products (like that deshedding tool you viewed)

You can manage cookie preferences in your browser settings. Disabling cookies may affect some site features – like trying to groom a poodle without brushes!

7. Policy Updates

We may update this policy occasionally – we’ll notify you of significant changes (unlike your dog who never warns you before stealing your socks). The current version always appears on our website.

8. Contact Us

For privacy questions or to request access to your data:

Email: [email protected]
Postal: Pawfect Pet Haven, 46 Main St, Ely, GB CH1N 3BA

Last updated: [Insert Date]