At Pawfect Pet Haven, we want you and your furry friend to be completely happy with every purchase. If something isn’t quite right (like that dog coat that looked bigger in the photos), our returns process is simpler than teaching a golden retriever to fetch!
Key Points to Remember:
- 15-day return window from delivery date
- Free returns for faulty items
- Original packaging required (like keeping treats in their bag)
- Refunds processed within 5 business days
- Some items can’t be returned for hygiene reasons (see below)
Our Easy-Peasy Return Process
Step 1: Contact Our Pack
Email our customer care team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return (helps us improve our products!)
- Whether you prefer a refund or exchange
Subject: Return Request – Order #12345
Body:
Dear Pawfect Team,
I’d like to return/exchange
I prefer: [Refund/Exchange for size X/Exchange for different product].
Best regards,
[Your name]
Step 2: Pack It Up
Once approved, repackage the item with:
- Original packaging (no chew marks please!)
- All tags still attached
- Included accessories (like leads with collars)
- Copy of your order confirmation
Step 3: Send It Back
We’ll email you a returns label if the item is faulty. Otherwise, ship to:
Pawfect Pet Haven Returns
46 Main St, Ely, GB CH1N 3BA
Refund Information
Once we receive and inspect your return (usually within 3-5 business days):
- Timing: Refunds process within 5 business days
- Method: Original payment method (PayPal, credit card etc.)
- Shipping Costs: Only refunded for faulty items
Note: International refunds may take 1-2 additional days to appear in your account.
Exchange Requests
Want a different size or product? Just let us know in your email! We’ll:
- Process your return as above
- Ship the new item once we receive the return
- Contact you if there are price differences
Non-Returnable Items
For hygiene and safety reasons, we can’t accept returns on:
- Dog Dental Care products (used or opened)
- Dog Conditioner and opened grooming products
- Dog Food (unless sealed and unexpired)
- Personalized/custom items (like engraved collars)
Faulty Items?
If your automatic feeder arrived looking like it’s been through a puppy teething phase, we’ll cover return shipping and rush you a replacement faster than a greyhound chasing a rabbit!
Still Have Questions?
Our customer care team is ready to help at [email protected]. We typically respond quicker than it takes to brush out a double-coated dog!
Last updated: [Insert Date]