At Pawfect Pet Haven, we want your shopping experience to be as smooth as a well-groomed coat! Below you’ll find all the details about our shipping options and our tail-waggingly simple returns process.
Shipping Information
🐾 Quick Paws Delivery: We process all orders within 1-2 business days (weekends and holidays excepted). Your goodies will be packed with care faster than a terrier chasing a squirrel!
Shipping Options:
- Standard Shipping (£12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Tracking included
- Free Shipping (Orders over £50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Tracking included
Note: We currently ship worldwide except to some Asian countries and remote areas. If you’re unsure about delivery to your location, just email our pack at [email protected].
Our Easy-Peasy Returns Process
Not completely happy with your purchase? No worries! Our returns policy is simpler than teaching a poodle to sit.
Key Points:
- 15-day return window from delivery date
- Free returns for faulty items
- Original packaging required (like keeping treats in their bag)
- Refunds processed within 5 business days
Step-by-Step Returns:
Step 1: Contact Our Pack
Email our customer care team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return (helps us improve our products!)
- Whether you prefer a refund or exchange
Sample Email:
Subject: Return Request – Order #12345
Body:
Dear Pawfect Team,
I’d like to return/exchange
Best regards,
[Your name]
Step 2: Pack It Up
Once approved, repackage the item with:
- Original packaging (no chew marks please!)
- All tags still attached
- Included accessories (like leads with collars)
- Copy of your order confirmation
Step 3: Send It Back
We’ll email you a returns label if the item is faulty. Otherwise, ship to:
46 Main St, Ely, GB CH1N 3BA
Refund Information
Once we receive and inspect your return (usually within 3-5 business days):
- Timing: Refunds process within 5 business days
- Method: Original payment method (PayPal, credit card etc.)
- Shipping Costs: Only refunded for faulty items
Note: International refunds may take 1-2 additional days to appear in your account.
Exchange Requests
Want a different size or product? Just let us know in your email! We’ll:
- Process your return as above
- Ship the new item once we receive the return
- Contact you if there are price differences
Non-Returnable Items
For hygiene and safety reasons, we can’t accept returns on:
- Dog Dental Care products (used or opened)
- Dog Conditioner and opened grooming products
- Dog Food (unless sealed and unexpired)
- Personalized/custom items (like engraved collars)
Faulty Items? If your automatic feeder arrived looking like it’s been through a puppy teething phase, we’ll cover return shipping and rush you a replacement faster than a greyhound chasing a rabbit!
Still Have Questions?
Our customer care team is ready to help at [email protected]. We typically respond quicker than it takes to brush out a double-coated dog!
Last updated: [Insert Date]